The quality of all FCA US brands improved year-over-year, according to the latest J.D. Power 2018 U.S. Automotive Performance, Execution, and Layout (APEAL) Study.
For the second consecutive year, the Chrysler Pacifica snagged first place among all minivans. In the large car segment, the Dodge Charger and the Chrysler 300 performed well in the study, ranking second and third, respectively.
“My colleagues and I are pleased to see continued improvement across all of our brands and the second consecutive win for our segment-leading Chrysler Pacifica minivan,” said Scott Garberding, Head of Quality, FCA. “We are focused on building a bridge of sustained quality into our future vehicles as we look to bring industry-leading innovation into our forthcoming lineup while also remaining committed to the award-winning vehicles in our existing product portfolio.”
The 2018 U.S. Automotive Performance, Execution, and Layout (APEAL) Study analyzes gratification levels among new 2018 model-year vehicle owners. After 90 days of ownership, the customers are surveyed and asked to evaluate their vehicle across 77 different vehicle attributes. According to J.D. Power, the most appealing vehicles have greater owner loyalty and command higher transaction prices.