Fiat Chrysler Automobiles has gained by leaps and bounds in J.D. Power’s latest annual Initial Quality Study (IQS), with improvements outpacing the industry average for a third consecutive year. Jeep led the charge, with better than a 10-percent improvement from its score last year, but it was Ram Trucks that broke into the top ten automotive brands for a second straight year.
“We are pleased to see that the Company’s initial quality improvement has outpaced the industry average for three straight years,” says FCA Head of Quality Scott Garberding. “We have continued to improve and we have more work to do. We are highly focused on satisfying our customers by continuing to bring new technologies and products to market, with improved quality and reliability.”
Initial quality is at its highest level ever, according to J.D. Power, improving about 4 percent industry-wide compared to 2017. The Initial Quality Study is conducted by surveying tens of thousands of new-vehicle buyers and lessees, and asking them to identify issues or defects with their vehicles after 90 days of ownership. This year marks the 32nd for J.D. Power’s Initial Quality Study.
Across all brands, Fiat Chrysler Automobiles improved by roughly 7 percent between 2017 and 2018, compared to about 5 percent for both Ford and General Motors. All three major American automakers outpaced the industry average rate of improvement, although Korean brands Genesis, Kia, and Hyundai dominated, claiming the top three brand ranks in this year’s IQS.
For more, visit JDPower.com.