Fiat Chrysler Automobiles is working to fix an apparent bug it inadvertently introduced to countless Uconnect infotainment systems via an over-the-air (OTA) software update late last week. The bug, which has been documented on numerous Twitter accounts by FCA vehicle owners, can cause the system to reboot every “45 to 60 seconds,” the company says, and make accessing features like the audio system, rear-view camera, and satellite navigation impossible.
According to at least one owner, the system might even get caught in a never-ending reboot cycle with the ignition off.
The bug was first reported on by Jalopnik, which found a multitude of tweets from frustrated Uconnect customers – tweets such as this one:
@ChryslerCares how is it I can be notified when I need air in a tire but no warning of an update to uconnect that’s on day 4. No rear cam no radio no GPS and annoying as hell going off and on constantly
— Kim Novak (@novie333) February 12, 2018
Worse, according to Jalopnik, some users who tried to decline the OTA Uconnect software update are reporting that they were given no choice, and that the buggy software was installed automatically without their approval. The issue doesn’t appear to be limited to one FCA brand, with Chrysler, Dodge, Jeep, and RAM owners all tweeting complaints related to the bug.
A response from Twitter account UconnectCares says that FCA’s engineers are “investigating the cause and working towards a resolution,” although no timeline has been provided for a fix.
Certain 2017 & 2018 Uconnect systems may experience a reboot every 45-60 seconds. Our Engineering teams are investigating the cause and working towards a resolution. We will post here as soon as more information is available and apologize for the inconvenience.
— UconnectCares (@UconnectCares) February 12, 2018