Fiat Chrysler Automobiles is recalling some units of the Jeep Liberty, Chrysler 200 and Dodge Avenger over an issue that could prevent the active headrests from deploying in the event of a rear-end crash.
The defect: a component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.
The hazards: if the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.
Affected vehicle areas: seats, airbags.
- 2012 Jeep Liberty
- 2012-2013 Chrysler 20
- 2012-2013 Dodge Avenger
Number of vehicles affected: 414,134 (United States figure).
The fix: FCA will notify owners, and dealers will replace the ORC as necessary, free of charge. The recall is expected to begin November 29th, 2017.
Owners should: customers looking to find out if their vehicle is included in this Jeep Liberty, Chrysler 200 and Dodge Avenger recall should visit recalls.mopar.com and enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs.
Owners can also contact Fiat Chrysler customer service with questions by using the following information.
- FCA Customer Care: 1-800-853-1403
- FCA Recall Number: T56
- NHTSA Toll Free: 1-888-327-4236 (TTY 1-800-424-9153)
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Campaign Number: 17V640000