Four Fiat Chrysler vehicles topped their respective segments in Strategic Vision’s annual Total Quality Impact (TQI) rankings, the automaker has announced.
The Jeep Wrangler Unlimited and Jeep Grand Cherokee came out on top in the ‘Entry SUV’ and ‘Mid-Size SUV’ segments, respectively, while the Fiat 500 won the ‘Micro Car’ segment and the Dodge Challenger the ‘Specialty Coupe’ segment.
FCA says the TQI “is based on responses from more than 39,000 owners of new 2016 model year vehicles,” and “includes more than 155 specific aspects of the customer experience to form a unique and complete measure of the total ownership experience.”
“We see time and again that for consumers, innovation does more to communicate quality than an absence of problems does,”Christopher Chaney, vice president at Strategic Vision. “Whether it comes in the form of breakthrough technology, re-engineering a vehicle or creating a new model, consumers feel the positive impact of bold new directions taken by manufacturers.”
The TQI study takes into account a vehicle’s reliability, actual problems, driving excitement and other measures, according to Strategic Vision.