Jeep and Chrysler were the two most improved brands in the 2016 J.D. Power U.S. Initial Quality Study, Fiat Chrysler has announced. Additionally, the Dodge Challenger ranked at the top of its class in the Midsize Sporty Car segment, the third year in a row it has appeared at No. 1.
J.D. Power’s IQS is based on survey responses from more than 80,000 buyers or lessees of 2016 model year vehicles after at least 90 days of ownership. The 233-question questionnaire asks for information on issues or flaws with vehicle’s design as well as any reliability problems they may have encountered. It was conducted between February and May of this year.
“Our commitment to quality is starting to show results as Chrysler and Jeep make strong improvements in initial quality, but there is still much work to do,” said head of FCA quality, Scott Garberding. “My colleagues and I are focused on continuing the positive momentum created so far as we look to earn and maintain the trust and loyalty of customers across all our brands.”
Fiat Chrysler’s minivans also performed well in IQS rankings, with the Chrysler Town & Country achieving the highest score in initial quality in class and the Dodge Grand Caravan taking second place. The 2017 Chrysler Pacifica is too new to be included in this year’s edition of the survey.
Click here to view full results from J.D. Power’s 2016 U.S. Initial Quality Study.