Fiat Chrysler Automobiles is recalling the Ram ProMaster City van over a potential issue with a low-voltage electrical harness connector by the front driver seat that could cause the transmission to unexpectedly shift into and stay in neutral without warning when the vehicle stops.
The defect: a low-voltage electrical harness connector by the front driver seat may be susceptible to water intrusion and corrosion. Corrosion may result in a loss of communication to the Transmission Control Module (TCM) and may cause the transmission to unexpectedly shift into and stay in neutral without warning the next time that the vehicle stops.
The hazards: an unintended shift into neutral will prevent the vehicle from being moved. Additionally, if the driver turns off the engine, the driver will be unable to restart the engine. Both scenarios can increase the risk of a crash.
Affected vehicles: 2015-2016 Ram ProMaster City vans manufactured September 26, 2014, to March 5, 2016.
Number of vehicles affected: 26,867 units (United States figure).
The fix: Chrysler will notify owners, and dealers will relocate the harness connector to under the instrument panel, free of charge. The manufacturer has not provided a notification schedule at the time of announcing the recall.
Owners should: customers looking to find out if their vehicle is included in this Ram ProMaster City recall should visit recalls.mopar.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs.
Owners can also contact Chrysler customer service with questions by using the following information.
- Chrysler Customer Service: 1-800-853-1403
- Chrysler Recall Number: S24
- NHTSA Toll Free: 1-888-327-4236 (TTY 1-800-424-9153)
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 16V202000