Fiat Chrysler has released a short statement vowing to continue forward with its efforts to improve its recall processes after it recalled nearly 900,000 Jeep and Dodge SUVs in 2014 and was forced to recall them again in December for the same issue.
“FCA US LLC continues to refine its recall processes and procedures,” the statement says. “To identify potential defects and respond in a timely fashion, the Company has more than doubled the complement of professionals assigned to its vehicle-safety organization. Further, this week marks the rollout of “Recall Central,” a new Internet portal that consolidates campaign information so dealers may better assist customers – a key link in the recall-completion chain. FCA US is working with NHTSA and the industry to increase recall completion rates by encouraging customers to heed recall notices and improving the customer-service experience.
In 2014, FCA recalled almost 900,000 Jeep Grand Cherokees and Dodge Durangos after it was discovered a wiring issue could pose a fire hazard. Then, in late December it was announced 398,000 of those would again have to be recalled as the first fix failed to remedy the issue in many of the vehicles. This has prompted FCA to react accordingly, releasing the above statement, appointing a new safety advocate and expanding its safety and recall team.