Fiat Chrysler has introduced its new ‘Recall Central’ web portal, which will aggregate information from active recalls in one place, making it easier for both dealers and customers to properly address the problem.
Last year the U.S. Department of Transportation laid penalties against FCA for the way it handled the recall of more than 11 million defective vehicles. This sent the automaker back to the drawing board in regards to its recall processes, and it has now emerged with ‘Recall Central’.
Recall Central “makes it easier for dealers to access complete, up-to-the-minute information on recalls to better inform customers and schedule service,” Fiat-Chrysler spokesman Eric Mayne told Edmunds, later adding they will provide an update on how Recall Central has been received in about 6 months time.
FCA hopes the recall web portal will help increase recall completion rates. The National Highway Traffic Safety Administration says about 25 percent of recalled vehicles are left unrepaired each year, a statistic FCA is working alongside the agency to help reduce.